WhatsApp AI agent for real estate agencies

Many property inquiries come from a portal listing or a Click-to-WhatsApp ad, often late in the evening while the buyer is scrolling. The first message is nearly always “Is it still available?” If the first reply comes tomorrow morning, the buyer may have messaged three other agencies by then.

The questions it asks

You write them yourself when you set up the agent, in plain words. For most agencies that means buying or renting, budget range, which areas, bedrooms, timeline, whether the buyer has a mortgage pre-approval or is paying cash, and whether they need to sell first. It asks one at a time and doesn't ask what it already knows. It can reply in each customer's own language; you choose this when you set up the agent. If Lucas comes back on Friday, the agent picks up from its notes instead of starting again.

When the lead is ready, you get an email with what Lucas wants, and Sam takes over the chat to arrange the viewing. Anything still marked “Not asked yet” is what Sam can ask next. Each lead also gets a score from 0 to 100, so the ones worth a call first are easy to spot.

Availability, brochures and floor plans

The agent knows only what you've written in its setup and Library. It doesn't connect to a listings feed or a portal, so when a listing sells, update it, or the agent will keep saying it's available. It also states only the prices and policies you've given it and is told never to make up a discount.

It can share up to 10 items from your Library: a brochure, a floor-plan PDF or a link to the listing page. It knows each one by the description you write, so describe them well. It doesn't read inside the PDF.

When your team steps in

Priya, Sam or Elena can take over from the shared inbox with one tap and hand the chat back when they're done. Some chats shouldn't stay with the agent at all, such as a buyer asking for a person or a question about contracts. You write those rules too. When one applies, the agent hands the chat over with a one-line reason and stops replying in it.

What it doesn't do

• It doesn't book viewings. It never schedules or confirms a time. It collects the details and your team arranges the visit.
• It can't open photos or documents. When a buyer sends a floor plan, photo, document or voice note, the agent thanks them and hands the chat to your team, who open it in Zymbler's inbox.
• It doesn't chase. It replies when customers message. To nudge a list, your team sends an approved template, and any reply goes back to the agent.
• It isn't a legal or mortgage advisor. It only states what you've written down, so add a hand-over rule for questions about contracts or financing. It can ask whether a buyer has a mortgage pre-approval or is paying cash, and the answer goes into its summary for your team.

Meta bills you for each reply the agent sends once the number's 1,000 free service messages for the month are used (your team's replies count too), apart from replies inside a Click-to-WhatsApp ad's free window. The pricing calculator shows what that comes to for your volume.