WhatsApp AI agent for travel agencies

Many travel inquiries arrive in the evening, when people sit down to plan, and they usually start with “Do you do family trips?” Your team can't answer at 10:47 PM, and the traveler may already be messaging two other agencies. People also rarely decide in one sitting. They ask, go away to think, and come back days later.

The questions it asks

You write them yourself when you set up the agent, in plain words. For a travel agency that usually means the dates or month, how many adults and kids, the kind of trip, a budget range, how flexible the departure is, and whether they've traveled with you before.

It asks one at a time and doesn't repeat a question it has the answer to. Maya didn't say where she'd like to go on Tuesday, so that's still marked “Not asked yet”. Answers that don't fit its standard notes (what they want, when, how many, budget, where) go into the agent's summary.

When Maya came back on Friday, Alex picked up from its notes and asked only what was still missing. Your team opens the same card instead of scrolling back through the chat, and each lead also gets a score from 0 to 100, so the ones worth a call first are easy to spot.

Packages, brochures and photos

The agent only states package prices and policies you've written down, and it's told never to make up a discount. If a trip is priced after your team has looked at it, tell the agent so and it will say so.

It can share up to 10 items from your Library: a brochure PDF, a photo of a resort you work with, a link to an itinerary. It knows each item by the description you write, so describe them well. It doesn't read inside the PDF.

When your team steps in

When a lead is ready, you get an email with what they want, and the agent keeps the conversation going until someone picks it up. Priya can take over from the shared inbox with one tap and hand the chat back when she's done.

Some chats shouldn't stay with the agent at all, like a complaint or a customer asking for a person. You write those rules too. When one applies, the agent hands the chat over with a one-line reason and stops replying in it.

What it doesn't do

• It doesn't book. No holds or payments, and no live prices or availability. Your team handles those.
• It can't open photos or voice notes. When a traveler sends a passport photo, a screenshot of a flight or a voice note, the agent thanks them and hands the chat to your team, who open it in Zymbler's inbox.
• It doesn't chase. It replies when customers message and won't follow up on a quote by itself. To nudge a list, your team sends an approved template, and any reply goes back to the agent.

Meta bills you for each reply the agent sends once the number's 1,000 free service messages for the month are used (your team's replies count too), apart from replies inside a Click-to-WhatsApp ad's free window. The pricing calculator shows what that comes to for your volume.