Handing chats to your team, message templates, the 24-hour window and WhatsApp's messaging limits.
4 articles
When the agent steps aside, who gets emailed, how to take over, and how it picks back up.
5 min readA template is a message Meta approves in advance. Create one under Channels → Templates, submit it for review, and use it once approved.
5 min readAfter 24 hours without a message from the customer, only an approved template will reach them. What Zymbler shows, and how to send one.
4 min readMeta caps how many customers you can message first in any 24 hours, starting at 250. How the limit rises, and where to check it.
5 min read